FAQs
📦 How long does shipping take?
- Europe: 4-7 business days
- United Kingdom: 4-7 business days
- USA: 5-8 business days
- Rest of the world: 5–15 business days
This includes preparing your order. Which
You’ll receive a tracking link once your order ships.
🚚 Is shipping free?
Yes — we offer free shipping in most regions, including Europe, UK and USA.
Shipping times may vary depending on your location.
🌱 Are your shirts really organic?
Yes.
Our shirts are made from certified organic cotton and produced on demand to reduce waste and overproduction.
We believe in slow fashion and conscious production.
📏 How do I choose the right size?
We recommend checking the Size Guide on each product page before ordering.
If you're between sizes:
- Prefer a fitted look → size down
- Prefer a relaxed fit → size up
🔁 Can I return or exchange my order?
Because each item is made especially for you, we do not accept returns for:
- Wrong size ordered
- Change of mind
- Incorrect variant chosen
However, if your item arrives damaged, misprinted, or defective, contact us within 30 days and we’ll replace it at our expense.
📦 What if my package is lost?
If your package is lost in transit, contact us within 30 days of the estimated delivery date.
We’ll investigate and assist you.
💳 What payment methods do you accept?
We accept major credit cards and secure online payment methods available at checkout.
All payments are processed securely.
🌍 Where are orders shipped from?
We work with international fulfillment partners.
Orders are shipped from the facility closest to your location whenever possible to ensure faster delivery.
✉️ How can I contact you?
Email us at:
info@natuvawear.com
We typically respond within 24–48 hours.